Gautam P — Lead UX Designer

10+

Years designing

SUS score (from 56)

20+

Logistics apps audited

150+

Interfaces standardized

About

I turn complex enterprise logistics into <hl>clear, usable experiences</hl> — leading UX through research, testing, standards, and delivery. I founded and scaled a 15-person design agency, and today I focus on <hl>AI-assisted, research-driven design</hl> where the user always has a vocal advocate.

Focus areas

UX GovernanceDesign SystemsUser ResearchJourney MappingAI-assisted UXWCAG 2.1Enterprise LogisticsPrototyping

Experience

Where I've led design.

2025 — Present

Lead UX Designer

MSC Technology India — IT arm of MSC Mediterranean Shipping

Established UX governance by defining impact metrics and systemic risk factors.
Conducted UX audits across 20+ logistics apps, driving SUS improvements to 81.
Benchmarked 3 products against industry standards, documenting non-compliance and frictions.

2021 — 2025

Senior UX Designer

MSC Technology India

Drove journey mapping, surfacing 30+ friction points and improving NPS by 40%.
Led contextual research to validate prototypes, boosting retention by 60% across core flows.
Advocated UX priorities for container-stacking, aligning product and tech via design reviews.

2016 — 2021

Co-founder & Design Lead

Aakro Development Pvt. Ltd.

Built and scaled a 15-member design agency across multiple industries.
Designed a B2B loyalty platform driving 25% referral growth and 35% revenue increase.
Delivered a SaaS inventory & waste-tracking tool that grew a client's revenue 65% in a quarter.

Selected Work

My Projects

Case studies and concept work — click any card to open the full project.

AI · Agentic

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AI Product · Concept

Feeder App — Agentic AI

An agentic AI copilot for feeder-vessel logistics — predicting routes, pre-empting delays, and projecting a 20% fuel-efficiency gain. Placeholder brief — edit anytime.

Agentic AILogisticsProduct

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Fintech · Concept